Shipping Policy
Our Shipping Policy outlines the details you need to know about the shipping process for a smooth shopping experience.
1. Processing Time:
- Our lead time for production is 1 week after payment confirmation. Custom orders and certain personalised items may require additional processing time.
2. Shipping Methods:
- We offer free standard shipping via Australia Post. If you live on the Sunshine Coast, we also offer pick ups from our warehouse located in Kunda Park.
3. Shipping Rates:
- Free Shipping applies to all orders within Australia.
4. Domestic and International Shipping:
- We provide shipping services both domestically and internationally. Please note that international customers are responsible for any customs duties, taxes, or fees associated with their orders.
5. Shipping Confirmation:
- Once your order has been shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the progress of your delivery.
6. Delivery Timeframes:
- Delivery times vary based on the destination. Standard shipping within Australia typically takes 3-7 business days to Metro areas.
7. Delays and Issues:
- While we strive for timely deliveries, unforeseen circumstances such as weather conditions or Australia Post delays may affect delivery times. We appreciate your understanding in such situations.
8. Order Changes and Cancellations:
- Once an order is placed, changes or cancellations may not be possible due to our efficient processing system. Please review your order carefully before confirming.
9. Lost or Stolen Packages:
- Ivory Mylk is not responsible for lost or stolen packages. If you have concerns about the security of your delivery location, consider using a secure delivery address or purchasing shipping insurance.
10. Address Accuracy:
- It is the customer's responsibility to provide accurate and complete shipping information. Inaccurate addresses may result in delays or non-delivery.
11. Returns Due to Shipping Issues:
- If your order is returned to us due to an incorrect address or non-delivery, shipping fees may apply to reship the order.
12. Changes to This Policy:
- Ivory Mylk reserves the right to update or modify this shipping policy at any time without prior notice. Changes will be effective immediately upon posting to our website.
13. Contact Information:
- For any further questions or concerns about our shipping policy, please contact our customer service team at projects@ivorymylk.com.au.